{"id":10696,"date":"2021-08-03T08:12:48","date_gmt":"2021-08-03T06:12:48","guid":{"rendered":"https:\/\/nzjz-split.hr\/?p=10696"},"modified":"2025-03-21T13:22:02","modified_gmt":"2025-03-21T12:22:02","slug":"postupanje-s-prituzbama-i-pohvalama","status":"publish","type":"post","link":"https:\/\/nzjz-split.hr\/en\/postupanje-s-prituzbama-i-pohvalama\/","title":{"rendered":"Postupanje s pritu\u017ebama i pohvalama"},"content":{"rendered":"

Potrebe i zahtjevi korisnika na\u0161ih usluga, kao i svih zainteresiranih strana, predstavljaju na\u0161 prioritet.<\/p>\n\n\n\n

Svakoj Va\u0161oj povratnoj informaciji, pritu\u017ebi ili \u017ealbi pristupa se s iznimnom ozbiljno\u0161\u0107u te se, zahvaljuju\u0107i sustavu koji smo usvojili za zaprimanje pritu\u017eba, na svaku Va\u0161u pritu\u017ebu reagira vrlo brzo.
Ako iz nekih razloga niste zadovoljni na\u0161om uslugom, pozivamo Vas da nam po\u0161aljete Va\u0161u pritu\u017ebu.<\/p>\n\n\n\n


Podno\u0161enje pritu\u017ebe i pohvale<\/strong><\/p>\n\n\n\n

Korisnici usluga Nastavnoga zavoda za javno zdravstvo Splitsko-dalmatinske \u017eupanije pritu\u017ebe, pohvale i prijedloge za pobolj\u0161anje mogu uputiti putem e-po\u0161te (protokol@nzjz-split.hr<\/a>), faxom, dopisom ili ispunjavanjem obrasca za Pritu\u017ebe i pohvale.
Obrazac Pritu\u017ebe i pohvale<\/a> dostupan je na web stranici Zavoda.
Pritu\u017ebe se mogu uputiti i usmenim putem voditelju slu\u017ebe ili odjela na \u010diji rad se pritu\u017eba odnosi.<\/p>\n\n\n\n


Rje\u0161avanje pritu\u017ebe<\/strong><\/p>\n\n\n\n

O tijeku rje\u0161avanja obavijestit \u0107emo Vas u najkra\u0107em mogu\u0107em roku (8 dana).
Kada pritu\u017ebu nije mogu\u0107e rije\u0161iti u kratkom vremenu, o tome \u0107emo Vas obavjestiti u roku od 8 dana i potom redovito obavje\u0161tavati o poduzetim radnjama.
Pritu\u017eba zaprimljena usmenim putem mo\u017ee se usmenim putem i obrazlo\u017eiti.
Ishode poduzetih radnji definira, preispituje i odobrava voditelj slu\u017ebe\/odjela ili od njih imenovana osoba koja nije bila uklju\u010dena u aktivnosti na koje se pritu\u017eba odnosi.
O ishodima provedenog postupka podnositelja pritu\u017ebe obavje\u0161tava se pisano ili usmeno.
U postupku rje\u0161avanja pritu\u017ebe po\u0161tujemo na\u010dela tajnosti, povjerljivosti i nepristranosti svih sudionika u rje\u0161avanju pritu\u017ebe.<\/p>","protected":false},"excerpt":{"rendered":"

Potrebe i zahtjevi korisnika na\u0161ih usluga, kao i svih zainteresiranih strana, predstavljaju na\u0161 prioritet. Svakoj Va\u0161oj povratnoj informaciji, pritu\u017ebi ili \u017ealbi pristupa se s iznimnom ozbiljno\u0161\u0107u te se, zahvaljuju\u0107i sustavu koji smo usvojili za zaprimanje pritu\u017eba, na svaku Va\u0161u pritu\u017ebu reagira vrlo brzo.Ako iz nekih razloga niste zadovoljni na\u0161om uslugom, pozivamo Vas da nam po\u0161aljete […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[8],"tags":[],"class_list":["post-10696","post","type-post","status-publish","format-standard","hentry","category-uncategorized-hr"],"yoast_head":"\nNZJZ SD\u017d - Postupanje s pritu\u017ebama i pohvalama<\/title>\n<meta name=\"description\" content=\"Slu\u017ebene internet stranice Nastavnog Zavoda za javno zdravstvo Splitsko-dalmatinske \u017eupanije.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nzjz-split.hr\/en\/postupanje-s-prituzbama-i-pohvalama\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"NZJZ SD\u017d - 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